block item support attempt

app/__init__.py

@@ -13,7 +13,7 @@ from werkzeug.contrib.fixers import ProxyFix
 from config import config
 
 import sys, os
-sys.stderr.write("My uid={}, gid={}, euid={}, egid={}".format(os.getuid(), os.getgid(), os.geteuid(), os.getegid()))
+sys.stderr.write("worker uid={} gid={}".format(os.getuid(), os.getgid()))
 sys.stderr.flush()
 
 app = Flask(__name__)

app/models.py

@@ -88,6 +88,7 @@ class User(db.Model, UserMixin):
     currency = db.Column(db.String, default='BGN')
     inv_transactions = db.relationship('Transaction', backref='owner', lazy='dynamic')
     inv_orders = db.relationship('Order', backref='owner', lazy='dynamic') 
+    inv_topics = db.relationship('SupportTopic', backref='owner', lazy='dynamic')
 
     inv_servers = db.relationship('Server', backref='owner', lazy='dynamic')
     inv_deployments = db.relationship('Deployment', backref='owner', lazy='dynamic')
@@ -428,3 +429,19 @@ class InvoiceItem(db.Model):
     def total(self):
         return self.item_quantity * self.item_price
 
+#SUPPORT
+class SupportTopic(db.Model):
+    __tablename__ = 'support_topic'
+    pid = db.Column(db.Integer, primary_key=True)
+    user_id = db.Column(db.ForeignKey('users.pid')) #fk
+    hashtag = db.Column(db.String) #topic
+    timestamp = db.Column(db.DateTime(), default=datetime.utcnow)
+    inv_lines = db.relationship('SupportLine', backref='topic', lazy='dynamic')
+
+class SupportLine(db.Model):
+    __tablename__ = 'support_line'
+    pid = db.Column(db.Integer, primary_key=True)
+    topic_id = db.Column(db.ForeignKey('support_topic.pid'))
+    line = db.Column(db.Unicode)
+    timestamp = db.Column(db.DateTime(), default=datetime.utcnow)
+

app/panel/forms.py

@@ -1,5 +1,6 @@
 from flask_wtf import FlaskForm
 from wtforms import StringField, PasswordField, BooleanField, SubmitField, SelectField, DecimalField
+from flask_pagedown.fields import PageDownField
 from wtforms import validators, ValidationError
 from wtforms.fields.html5 import EmailField, DecimalRangeField
 
@@ -20,3 +21,7 @@ class OrderForm(FlaskForm):
 
     submit = SubmitField('DEPLOY')
 
+class MessageForm(FlaskForm):
+    line = PageDownField('Enter your message...', validators=[validators.DataRequired()])
+    submit = SubmitField('Submit')
+

app/panel/routes.py

@@ -3,12 +3,14 @@ from flask_login import login_required, login_user, logout_user, current_user
 from flask_sqlalchemy import get_debug_queries
 
 from . import panel
-from .forms import OrderForm
+from .forms import OrderForm, MessageForm
 from .. import db
 from ..email import send_email
-from ..models import User, Permission, Recipe, Order, Server, Deployment, Service, Region, Address, Domain, contact_proxmaster
+from ..models import User, Permission, Recipe, Order, Server, Deployment, Service, Region, Address, Domain, SupportTopic, contact_proxmaster
 
 import base64
+from datetime import date, time, datetime
+from dateutil.relativedelta import relativedelta
 
 @panel.after_app_request
 def after_request(response):
@@ -97,3 +99,62 @@ def dashboard(user_pid):
             continue
     return render_template('panel/dashboard.html', sys_regions=sys_regions, inv_deployments=inv_deployments, inv_services=inv_services, inv_domains=inv_domains, inv_addresses=inv_addresses, rrd=rrd, status=statuses, warnflag=warnflag, regions=regions)
 
+#SUPPORT
+@panel.route("/support", methods=['GET', 'POST'])
+@login_required
+def list_support():
+    """ general enquiry and list all open support tasks """
+    cuser = current_user
+    alltopics = cuser.inv_topics.all()
+    return render_template('panel/support_list.html', inv_topics=alltopics)
+
+@panel.route("/support/<string:topic>/", methods=['GET', 'POST'])
+@login_required
+def support(topic):
+    """ block item for support chatbox. invoked from vdc_pool or supportlist """
+    cuser = current_user
+    form = MessageForm()
+
+    if request.method == "GET":
+        support_topic = SupportTopic.query.filter_by(hashtag=str(topic)).first()
+        if support_topic == None:
+            class EmptySupport():
+                hashtag=str(topic)
+
+            support_topic = EmptySupport()
+            return render_template('panel/support_item.html', form=form, support=support_topic)
+        else:
+            if support_topic.user_id != cuser.user_id:
+                abort(403) #TODO: hidden 403. there is a topic like that but its not yours!
+            else:
+                #topic is yours. show it.
+                return render_template('panel/support_item.html', form=form, support=support_topic)
+
+    if request.method == "POST" and form.validate_on_submit():
+        support_topic = SupportTopic.query.filter_by(hashtag=str(topic)).first()
+        if support_topic == None:
+            #no topic. create one?
+            if cuser.inv_topics.all() != []:
+                #check if other topics exist, and ratelimit
+                last_topic = cuser.inv_topics.order_by(SupportTopic.timestamp.desc()).first()
+                now = datetime.utcnow()
+                time_last_topic = last_topic.timestamp
+                expiry = time_last_topic + relativedelta(time_last_topic, minutes=+5)
+                if now < expiry:
+                    flash('ratelimit. try again later')
+                    return None
+            #create new topic
+            new_topic = SupportTopic(user_id=int(cuser.pid), hashtag=str(topic))
+            db.session.add(new_topic)
+            new_line = SupportLine(topic_id=int(new_topic.pid), line=str(form.line.data))
+            db.session.add(new_line)
+
+        else:
+            if support_topic.user_id == cuser.user_id:
+                new_line = SupportLine(topic_id=int(support_topic.pid), line=str(form.line.data))
+                db.session.add(new_line)
+            else:
+                abort(403) #TODO: hidden 404
+
+        db.session.commit()
+        return None

app/templates/panel/support_item.html

@@ -0,0 +1,24 @@
+{% block support_item %}
+    <div class="panel panel-danger" style="margin-top: 2px">
+    <div class="panel-heading" href="#support{{ support.pid }}" aria-expanded="true" aria-controls="support{{ support.pid }}" role="tab" id="support{{ support.pid }}">
+        <font color="green">{{ support.hashtag }} started at {{ support.timestamp }}</font></b></a>
+  i </div>
+    </div> <!-- end of heading -->
+
+    <br />
+    {% for line in inv_lines %}
+        {{ line.timestamp }}
+        {{ line.line }} <br />
+    {% endfor %}
+
+    <form method="POST" action="{{ url_for('panel.support', topic=support.hashtag) }}">
+        {{ form.line | safe }}
+        {% for error in form.line.errors %}
+            {{ error }}<br />
+        {% endfor %}
+
+        {{ form.csrf_token() }}
+        {{ form.submit }}
+    </form>
+
+{% endblock %}

app/templates/panel/support_list.html

@@ -0,0 +1,40 @@
+{% extends "base.html" %}
+
+{% block styles %}
+{{ super() }}
+{% endblock %}
+
+{% block scripts %}
+{{ super() }}
+<script type="text/javascript">
+$('a[data-toggle="tooltip"]').tooltip({
+    animated: 'fade',
+    placement: 'bottom',
+    html: true
+});
+</script>
+{% endblock %}
+
+{% block page_content %}
+  <div class="row">
+
+  {% if inv_topics != [] %}
+  <div class="col-md-12">
+  <div class="panel panel-info" id="deployments">
+  <div class="panel-heading">Support</div>
+  <div class="panel-body"><p>
+  <div class="panel-group" id="<s" role="tablist" aria-multiselectable="true">
+  {% for topic in inv_topics %}
+  {% include "panel/support_item.html" %}
+  {% endfor %}
+  </div>
+  </div>
+  </div>
+  </div>
+  {% endif %}
+
+<div class="row">
+</div>
+
+{% endblock %}
+